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  The most important question you can ask in a relationship business is: How are we doing? This super-charged question opens doors, solidifies relationships, and unlocks the referral portal. Just think about how your clients will feel when they understand that you sincerely want to exceed their expectations – and you’re taking action to doRead more

When shopping for an in-ground sprinkler system, my good friend Dennis secured estimates from quite a few companies. Dennis is a persistent negotiator. He always does it with a smile and you can ‘hear’ the smile in his voice. So after he carefully went over all the numbers, he zeroed in on one specific companyRead more

This week’s Tightwad Tuesday story took place a few years back. Some friends were checking into a hotel along the coast of Maine. While they were chatting with the clerk about where they were from, the clerk announced, “In these parts, you’re either from Maine or from away.” One of the visitors – who happenedRead more

Welcome back to Tightwad Tuesday! This next story is truly a double whammy. It features two questions which, when combined, offer a much greater opportunity for getting what you want than if asked separately. Friends, clients and even my children have all used the “double whammy” successfully when negotiating large monetary transactions. And I justRead more

  Welcome! Tightwad Tuesday is designed to save you money. (And best of all it’s FREE.) What can you expect to find here? Tightwad Tuesday is a series of stories featuring questions people ask that result in big (that’s BIG) savings. I’ll be sharing these short stories on YouTube with the links posted here. Occasionally I’llRead more

Want answers? Ask questions. And ask often. How do you get better at a specific skill? Repeat it, practice it, explore it, and examine it. And always be looking for opportunities to improve it. When you hear about the effort great athletes put into perfecting their game, you’ll often find that they were the firstRead more